{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders over AUD 100; a flat AUD 25 delivery charge applies below that, and Express Shipping is AUD 25 on any order. Orders are dispatched promptly and tracked from pickup.",
    "content": "Shipping Last updated 12 August 2026. Where we deliver We deliver right across Australia, to every state and territory. Orders are dispatched promptly and tracked from the moment they are picked up. If you are ordering from outside Australia, email us before you order so we can quote your address properly. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked standard service. How long it takes Delivery takes 5 to 10 business days. Timeframes are estimates, and remote areas can take a little longer. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally within a couple of business days. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://myhomeaustralia.net/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "30 days from delivery to return an unused item in its original packaging, with proof of purchase, for a refund; the customer pays the tracked return postage and no handling or restocking fee applies; direct exchanges are not offered. A faulty, damaged or misdescribed item is put right at our cost including return postage, with no handling fee, under the consumer guarantees in the Australian Consumer Law, which cannot be excluded. Nothing in this range is made to a customer's specification.",
    "content": "Refunds and returns Last updated 30 August 2026. This is our own policy, and nothing on this page limits your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), which cannot be excluded. Changed your mind You have 30 days from delivery to return an item for a refund. It has to come back unused and in its original condition, in its original packaging with all tags and accessories, and with proof of purchase. You pay the postage to send it back, and we recommend a tracked service, because we cannot take responsibility for a return that goes missing in transit. There is no handling or restocking fee. Please contact us before you send anything, so it goes to the right place and gets credited to your order. We reply within 2 business days with return instructions. Faulty or damaged items This part is different, and it is not limited by our 30 day window at all. If your item arrives damaged or develops a fault, contact us, ideally within 48 hours of delivery, with your order number, a description of the problem and clear photos of the item and its packaging. We will offer a full refund, a replacement or store credit, and we pay the return postage on a confirmed fault. Under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) the goods we sell come with guarantees that cannot be excluded: they have to be of acceptable quality, match their description, and be fit for the purpose they are sold for. If the failure is major you choose between a refund and a replacement; if it is not, we may repair it. Either way it is our problem to fix and no wording on this page changes it. Wrong item delivered If you receive something you did not order, contact us within 48 hours of delivery. We will send the correct item and give you a prepaid return label for the wrong one, at no cost to you. What cannot come back Items that have been used, assembled or installed Items altered or personalised Hygiene-sensitive products once opened Items returned after the 30 day window Items without their original packaging or proof of purchase None of these exclusions applies to a faulty, damaged or wrongly delivered item, which is covered above. How to return something Contact us through the contact page with your order number and the reason for the return. We reply within 2 business days with return instructions. Pack the item securely in its original packaging. Send it to the address we give you, on a tracked service. Once it arrives and is checked, your refund or replacement is processed within 5 to 7 business days. When the money arrives Refunds go back to the payment method you used: 3 to 7 business days to a credit or debit card, 3 to 5 business days to PayPal. Store credit, where you choose it, is issued as soon as the return is approved. Exchanges We do not offer direct exchanges. Return the item for a refund and place a new order for the one you want; it is faster for you than waiting on a swap. Cancelling before dispatch If your order has not been dispatched yet, contact us as soon as possible with your order number and we will cancel it and refund you in full, with no fee. Questions about any of this? Contact us and a real person will answer within 2 business days.",
    "url": "https://myhomeaustralia.net/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How My Home Australia collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how My Home Australia (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit myhomeaustralia.net or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your personal information, tell us first and we will look at it again. If you are still unhappy you can complain to the Office of the Australian Information Commissioner, the regulator under the Privacy Act 1988 (Cth), at oaic.gov.au . If you live outside Australia you may also be able to complain to the data protection authority where you live. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us My Home Australia, a division of Caruso Consulting Co Ltd Australia administration: 161 Castlereagh Street, Sydney NSW 2000, Australia Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://myhomeaustralia.net/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from My Home Australia.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of myhomeaustralia.net and any purchase you make from My Home Australia (a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including My Home Australia name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches and will not look identical on any two installations. Pricing All prices are shown in Australian dollar. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from myhomeaustralia.net . Order processing. Once your payment has cleared, your order is dispatched promptly. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us My Home Australia, a division of Caruso Consulting Co Ltd Australia administration: 161 Castlereagh Street, Sydney NSW 2000, Australia Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://myhomeaustralia.net/terms-and-conditions/"
  }
}